Refund policy

At LittleSproutPlayCo, we want you and your little one to love your sensory play experience. Because our products are handmade, we kindly ask that you review your order carefully before purchasing.

Returns & Exchanges

We accept returns or exchanges for unused and unopened products within 14 days of delivery.

Please contact us at littlesproutplayco@gmail.com before sending anything back. Do not mail a return without receiving approval and return instructions from us first.

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the item. We'll work with you to make it right, whether that means a replacement or refund.

Refunds

Once your return is received and inspected, we'll let you know whether your refund has been approved. Approved refunds will be issued to your original payment method.

Please allow several business days for your bank or payment provider to process the refund.

Non-Returnable Items

For safety and hygiene reasons, opened sensory fillers cannot be returned or exchanged.

Custom or personalized orders are also non-returnable unless they arrive damaged or there is an error on our part.

Cancellations

If you need to cancel an order, please contact us as soon as possible. Because our products are handmade and orders may begin processing quickly, we cannot guarantee that cancellations can be accommodated once an order has been prepared or shipped.

If you have any questions about your order or our return policy, please reach out to us at littlesproutplayco@gmail.com. We're always happy to help! 🌱